Listening means paying attention not only to the story, but how it is told, the use of language and voice, and how the other person uses his or her body. In other words, it means being aware of both verbal and non-verbal messages. Your ability to listen effectively depends on the degree to which you perceive and understand these messages. Listening, however, requires more than that: it requires focus and concentrated effort, both mental and sometimes physical as well. It is a physical process that, provided you do not have any hearing problems, happens automatically. Hearing refers to the sounds that enter your ears. Studies have shown that, whereas speaking raises blood pressure, attentive listening can bring it down. Good listening skills also have benefits in our personal lives, including:Ī greater number of friends and social networks, improved self-esteem and confidence, higher grades at school and in academic work, and even better health and general well-being. See our pages: Employability Skills and Customer Service Skills for more examples of the importance of listening in the workplace. Spend some time thinking about and developing your listening skills – they are the building blocks of success. Personal and Romantic Relationship SkillsĮffective listening is a skill that underpins all positive human relationships.Conflict Resolution and Mediation Skills.Conversation Tips for Getting What You Want.
Non-Verbal Communication: Face and Voice.Tips for Effective Interpersonal Communication.The SkillsYouNeed Guide to Interpersonal Skills
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